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Software Status Bulletin

78xx Driver Software     7890A

Known Problem Report as of Oct 26 2011 11:08AM

Preface
-------------------------
This Software Status Bulletin (SSB) documents all known problems in the software product designated above. The SSB is derived from Known Problem Reports (KPR) which result from user problems that have been classified as documentation problems or software defects. When a KPR is written, an identifying number is assigned to it, and the KPR is added to the next edition of the SSB.

User inputs that have been classified as Enhancement Requests are not documented in the SSB. User problems that have been submitted, but that have not been classified by the time the SSB is generated are not included in the SSB.

How to use the SSB
-------------------------
When you experience a problem with a product, first check this SSB to see if the problem has been reported already, and if there is a temporary workaround available for the problem, or if the problem has already been fixed by a new revision. If the problem is not listed in this SSB then you may wish to report it to the Response Center or to your field support representative.

To determine if your problem is documented in this SSB, first look in the "Keyword Index" section of the SSB. Under each keyword is a listing of one-line descriptions of related KPRs. If any of these sound like yours, locate the KPR # in the "Known Problem Reports" section of the SSB, and read the full KPR. The KPRs in the "Known Problem Reports" section are sorted by KPR #.

There are two sections in the SSB:
Keyword Index: This index is categorized by keyword. For each KPR there is a brief description and a KPR #. A KPR may be associated with more than one keyword.

Known Problem Reports: This section contains KPRs, with all the available information relevant to the problem. KPRs in this section are sorted by KPR #.

Keyword Glossary


Keyword Index

KPR#: 80    Product: 78xx Driver Software     7890A    n/a

Keyword: 

One-line Description:
If 7890 gets into an error status (flame off) this is NOT reported within the 7890 status window

Problem: 
If the 7890 gets into an error status (such as flame off) this is NOT reported within the 7890 status window 

The flame failed to ignite at the FID but the status window ONLY 
displays that the GC is Not Ready.
Temporary Solution: 
n/a
Fix Information: 
Fixed in 78xx driver revision 4.02[009].
KPR#: 86    Product: 78xx Driver Software     7820A    n/a

Keyword: 

One-line Description:
7820 - GC Configuration - Inlets labels have a 'Z' after type

Problem: 
In the 7820 GC Configuration,
Any inlets are labelled the following way:

SSZ Inlet
PPZ Inlet
Temporary Solution: 
n/a
Fix Information: 
n/a
KPR#: 190    Product: 78xx Driver Software     7890A    n/a

Keyword: 

One-line Description:
FID Flame out; no feedback in software

Problem: 
The GC status and instrument actuals list the signal value as 0.0 but does not provide feedback if the flame is out.
Temporary Solution: 
n/a
Fix Information: 
Fixed in 78xx driver revision 4.02[001].
KPR#: 196    Product: 78xx Driver Software     7890A    n/a

Keyword: 

One-line Description:
Control of PCM used as inlet EPC does not work in B.04.03 [52]

Problem: 
If PCM is configured with the inlet heater as PCM A or PCM B controlling the column flows/pressures, the temperature and pressure/flow setpoints cannot be set. CS shows a septum purge value and the instrument goes into shutdown, due to "septum purge not ready".
Temporary Solution: 
n/a
Fix Information: 
Fixed in 78xx driver revision 4.02[007].
KPR#: 198    Product: 78xx Driver Software     7890A    n/a

Keyword: 

One-line Description:
Autozero at beginning of run did not occur for run 4 for Sequence using same method

Problem: 
A sequence was run using auto zero at the beginning of each run.  At run 4 in the sequence, autozero did not occur.  This is due to a firmware issue wherein only 15 signal events (including auto-zero) would be processed before failure.  The number 15 is cumulative since the last reboot which means that after 15 runs, the signal event will not be done.
Temporary Solution: 
n/a
Fix Information: 
This issue is fixed in 7890A firmware revision A.01.12.1.
KPR#: 199    Product: 78xx Driver Software     7890A    n/a

Keyword: 

One-line Description:
Barcode heater allows out of range temperatures to be set.

Problem: 
Barcode heater range is 0 - 80 °C. Software tooltip shows range of 0-400°C, and software accepts values up to 400 °C.
Temporary Solution: 
n/a
Fix Information: 
Fixed in driver revision 4.02[008].
KPR#: 200    Product: 78xx Driver Software     7820A    n/a

Keyword: 

One-line Description:
GC continues when STOP on 7820 is pressed

Problem: 
User makes a manual injection and waits until the peaks of interest elute, then hits the STOP on the 7820 front panel the GC stops (and resets the initial GC settings) but the chemstation continues and reports the system is running data analysis but does not go into data analysis. System appears to hang up waiting on the expected run time and report is generated at that point rather than directly after STOP is pressed.
Temporary Solution: 
Use STOP run from the software.
Fix Information: 
Fixed in driver revision 4.02[11]
KPR#: 201    Product: 78xx Driver Software     7890A    n/a

Keyword: 

One-line Description:
Run Log entries remain for each run until restart of GC.

Problem: 
Run Log entries (i.e. oven door opened) occurring during a run remain in the logbook until the restart of the GC.
Temporary Solution: 
n/a
Fix Information: 
Fixed in GC FW A.01.12.1.
KPR#: 203    Product: 78xx Driver Software     7890A    n/a

Keyword: 

One-line Description:
Open GC edit parameters and close it without changes; method modification flag is set

Problem: 
Saved a method.  Open the GC edit parameters to review a setpoint and  made no changes or changed the view.  Selected OK and the method modification flag indicates a change was made.  No changes were made.
Temporary Solution: 
n/a
Fix Information: 
Fixed in 78xx driver revision 4.02[019].
KPR#: 208    Product: 78xx Driver Software     7890A    n/a

Keyword: 

One-line Description:
Vial range for Perform Preliminary Run page in the Backflush Wizard is incorrect

Problem: 
In the BF Wizard at the Perform Preliminary Run page the acceptable vial range is stated as 1-100. The correct vial range is actually between 1-150.
Temporary Solution: 
n/a
Fix Information: 
Fixed in 78xx driver revision 4.02[007]
KPR#: 209    Product: 78xx Driver Software     7890A    n/a

Keyword: 

One-line Description:
Unable to set equilibration time for LTM columns from Edit Parameters

Problem: 
The LTM column's equilibration time is shown as 0. Change the equilibration time by entering 0.5 and downloading the method. This does not change the value at the GC.
Temporary Solution: 
n/a
Fix Information: 
Fixed in 78xx driver revision 4.02[005] and GC FW revision A.01.13.
KPR#: 210    Product: 78xx Driver Software     7890A    n/a

Keyword: 

One-line Description:
Unable to plot the LTM column temperature

Problem: 
The diagnostic signal can be selected for the LTM actual temperature. Upon download and upload it is returned as oven temperature.
Temporary Solution: 
n/a
Fix Information: 
Fixed in 78xx driver revision 4.02[007].
KPR#: 211    Product: 78xx Driver Software     7890A    n/a

Keyword: 

One-line Description:
Changes made to 7890 method from GC instrument diagram result do not load.

Problem: 
Open the instrument parameter from GC Instrument Diagram and confirm sample prep is off. Set inlet heater - save changes. Open the instrument parameter from the GC Instrument Diagram and confirm sample prep is off. Change the inlet heater temp and save as a new method. Load the new method  - a configuration mismatch message is displayed.  

Requires Easy Sample Prep
Temporary Solution: 
n/a
Fix Information: 
Fixed in 78xx driver revision 4.02[004].
KPR#: 213    Product: 78xx Driver Software     7890A    n/a

Keyword: 

One-line Description:
B.04.03[16] with 7890 and software will not accept the syringe size

Problem: 
After modifying and saving the method the injector screen will not accept the syringe size of 10 uL.  The menu will pull down and 10uL is accepted but when the screen is OK'ed the size changes to blank.
Temporary Solution: 
Enter the syringe size from the GC front panel, upload the configuration and save the method.
Fix Information: 
Fixed in 78xx driver revision 4.02[019].
KPR#: 214    Product: 78xx Driver Software     7890A    n/a

Keyword: 

One-line Description:
LTM subtabs do not update without switching away from the Oven tab

Problem: 
After making a change to an LTM ramp, switch to a different LTM subtab or oven subtab. When user goes back to the original LTM subtab the change is gone and everything has reverted to the initial settings.
Temporary Solution: 
Make a change to an LTM ramp; and then switch to a different main tab (signals for example).
Fix Information: 
Fixed in driver revision 4.02[001].
KPR#: 215    Product: 78xx Driver Software     7890A    n/a

Keyword: 

One-line Description:
Signal Events are triggered in monitoring mode

Problem: 
The monitoring of the GC realtime plots will show signal events defined in the method even if the method is not running.
Temporary Solution: 
n/a
Fix Information: 
Fixed in 78xx driver revision 4.02[005].
KPR#: 217    Product: 78xx Driver Software     7890A    n/a

Keyword: 

One-line Description:
Error checking on more than 15 digital signal events does not work

Problem: 
Create a method with more than 15 digital signal events. Error message notifies user that there are too many events, but events cannot be deleted. Method with too many events can be saved, but then cannot be loaded into the method editor. Loading a new method results in an error message asking to save the invalid method and notes that there are too many signal events.
Temporary Solution: 
n/a
Fix Information: 
Fixed in 78xx driver revision 4.02 [004].
KPR#: 219    Product: 78xx Driver Software     7890A    n/a

Keyword: 

One-line Description:
PTV pressure reverts back to existing value

Problem: 
Enter a new pressure on the PTV inlet. The number is not accepted, the value reverts back to the existing value.
Temporary Solution: 
n/a
Fix Information: 
Fixed in 78xx driver revision 4.02[19].
KPR#: 220    Product: 78xx Driver Software     7890A    n/a

Keyword: 

One-line Description:
C.01.02 with 7890 and software will not accept the syringe size.

Problem: 
After modifying and saving the method the injector screen will not accept the syringe size of 10 uL.  The menu will pull down and 10uL is accepted but when the screen is OK'ed the size changes to blank.
Temporary Solution: 
Enter the syringe size from the GC front panel, upload the configuration and save the method.
Fix Information: 
Fixed in 78xx driver revision 4.02[019].
KPR#: 223    Product: 78xx Driver Software     7890A    n/a

Keyword: 

One-line Description:
Backflush icon is not displayed when the outlet of the column configuration is set as "Other".

Problem: 
When the outlet of the column configuration is set as "Other", there is no backflush icon displayed in the 7890 Edit Parameter Screen.
Temporary Solution: 
n/a
Fix Information: 
Fixed in 78xx driver revision 4.02[009].

When the configuration is changed from backflush not available to backflush available, the user must exit the method editor and begin the edit a second time in order for the backflush icon to be shown.
KPR#: 225    Product: 78xx Driver Software     7890A    n/a

Keyword: 

One-line Description:
7890A goes offline each time Apply or OK is selected

Problem: 
With the GC in shutdown mode method download is not allowed. If OK or apply are selected when the GC is in shutdown mode, method download begins, the driver disconnects, and then reconnects causing the GC to go offline.
Temporary Solution: 
n/a
Fix Information: 
This is fixed in driver revision 4.02[009].
KPR#: 227    Product: 78xx Driver Software     7890A    n/a

Keyword: 

One-line Description:
When running Backflush from ChemStation with segmented columns only the in-segment is taken into account in the calculation.

Problem: 
If you run Backflush from Chemstation with segmented columns (usually associated with LTM), only the in-segment portion of the configuration is used in the backflush flow rate and void volume calculations. This leaves the user unable to calculate the backflush time.
Temporary Solution: 
n/a
Fix Information: 
Fixed in driver revision 4.02[023].
KPR#: 228    Product: 78xx Driver Software     7890A    n/a

Keyword: 

One-line Description:
The display of the parameter setting screen of the method setup is small.

Problem: 
In the Edit Parameter screen for the oven and the inlets, the display of this screen is small. Adjusting the method setup screen will not resize this screen.
Temporary Solution: 
Right click on  parameter setting screen, and go to "show graphical plots". The display will resize to a normal size.
Fix Information: 
Fixed in 78xx driver revision 4.02[006].
KPR#: 229    Product: 78xx Driver Software     7890A    n/a

Keyword: 

One-line Description:
After editing the GC method and selecting ok - validation error message is displayed.

Problem: 
After editing the GC method and selecting ok, a "Validation Error" error message flashes in the left hand corner of the screen. User must select cancel to exit the GC parameter screen. 

No method resolution occurs when loading method
Software loads fine and can make runs. Methods cannot be edited in online or offline mode.  

7890A RGA Special, FW A.01.12.1; B0403 DSP1 [54]
Does not work with Customer's PC which is Win7 Ultimate (32bit)
Temporary Solution: 
n/a
Fix Information: 
Fixed in 78xx driver revision 4.02[019].